Terms of Service

01 About WoollyPearl

WoollyPearl ("we", "our", "us") operates the website at woollypearl.com. We sell plush toys, heating pads, crochet dolls, and related comfort products. Our store is powered by Shopify Inc.

By using our website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian.

02 Products & Orders

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our sole discretion. Product descriptions, images, and pricing are subject to change without notice.

• All orders are subject to availability and confirmation of the order price.
• We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product availability, errors in product or pricing information, or suspected fraud.
• Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order — acceptance occurs when your order is shipped.

03 Pricing & Payment

All prices are listed in USD unless otherwise stated. We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. Payment is processed securely through Shopify Payments.

• Prices are subject to change without notice.
• We are not responsible for any bank fees, currency conversion charges, or other fees charged by your financial institution.
• Discount codes may not be combined and are subject to individual terms.

04 Shipping & Delivery

We ship worldwide. Estimated delivery times are provided at checkout and are not guaranteed. WoollyPearl is not responsible for delays caused by customs, natural disasters, or carrier issues beyond our control.

• Risk of loss and title for products passes to you upon delivery to the carrier.
• International customers are responsible for any customs duties, taxes, or import fees that may apply.
• Shipping addresses cannot be changed after an order has been dispatched.

05 Returns & Refunds

We want you to love your WoollyPearl purchase. If you are not satisfied, we accept returns within 30 days of delivery for unused items in their original condition. Please visit our Refund Policy page for full details on how to initiate a return.

• Items must be unused, unwashed, and in original packaging.
• We do not accept returns on items that have been used, damaged by the customer, or are missing original packaging.
• Refunds are processed within 5–10 business days once the return is approved.

06 Intellectual Property

All content on this website — including text, images, logos, product designs, and graphics — is the property of WoollyPearl and is protected by applicable copyright and trademark laws.

• You may not reproduce, distribute, or use any content from this site without our prior written permission.
• Our product names, brand name "WoollyPearl", and logo are trademarks of WoollyPearl.

07 User Conduct

By using our website, you agree not to:

• Use our site for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to any part of our systems or servers.
• Transmit any harmful, offensive, or disruptive content.
• Use automated tools to scrape, crawl, or harvest data from our website.
• Impersonate WoollyPearl or any of its employees or representatives.

08 Disclaimer of Warranties

Our products and website are provided "as is" without any warranties, express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

While we take great care in the quality of our products, WoollyPearl is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

09 Product Safety

Our plush toys and comfort products are intended for use by individuals aged 3 and above unless otherwise stated on the product page. Please review individual product pages for specific age recommendations and safety guidelines.

• Microwavable heating pads should always be used under adult supervision.
• Do not leave heating products unattended or in use for extended periods.
• Keep small accessories away from children under 3 years of age.

10 Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

11 Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the site after any changes constitutes your acceptance of the new terms.

12 Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts.